How Does a Clean Space Impact Customer Experience?

When a customer, client or employee enters a store, a company, or an office, the first thing they notice is its appearance. If a space is not well maintained, they detect cleaner neglect instantly.

They might not know how to say it, yet they have decided if they like being in your building within as little as three seconds.

Having a clean and healthy workplace is important to a company’s reputation and brand. A customer will trust a business if it focuses on cleanliness, hygiene, and safety measures.

How does a clean space impact customer experience and what makes them come back?

First impressions are important

First impressions are everything as customers and employees enter your space. Cleaning may not be your focus, but it matters. They form their first impression as soon as they walk in. How can a business owner ensure a customer’s first impression is positive? A clean environment implies the business owner is investing time, care, and attention to the store; that they care. It does not matter what type of store or office it is, will leave a lasting negative impression on customers and clients. They judge a business based on how the environment looks, feels, and smells.

Customers represent your brand 

Customers are the most important references for a company or a store. Who can communicate or represent a company’s quality of service than a happy customer? A content customer will talk about their experience with family, friends, and acquaintances. If the store they visit is well-maintained, and safe, they will communicate and share the company’s strengths to others. Today, thanks to social media, word travels at a blazing speed. Whether it’s a customer or an employee, they will represent a company’s brand using different online platforms. Moreover, according to a recent study, 79% of consumers expect health and safety precautions to be enforced by retailers in the post-Covid era.

Clean air 

Clean air is essential for good health. Dust and dust mite allergens may be common but unhealthy air can be prevented with proper cleaning methods. If a company or a store is particular about keeping their environment clean, customers will feel safe, happier, and secure. Another great way to maintain clean indoor air is to invest in a reliable cleaning company who leaves your place sanitized and professionally cleaned. By keeping workspace clean, a company is not just ensuring the safety of their employees, but their customers as well!

Positive experience 

To ensure a positive customer experience, it is essential to maintain a clean and hygienic space. A clean surrounding promotes positivity and has an impact on the purchasing behavior of a customer. A positive retail environment could also increase the chance of a customer purchasing an item and becoming a repeat customer. They could also recommend your store to family and friends!

Carter Benette uses state-of-the-art machinery, ISO approved chemicals and highly trained staff. Are you ready to start your journey with us? Do you have questions? Visit our website or call us at 1 (888) 588-2188.


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The Carter Benette Group